Refund policy

Refund & Return Policy — 319 Creations

Last updated: November 2025

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it

  • Unworn or unused, with tags

  • In its original packaging

  • You must have the receipt or proof of purchase

How to Start a Return

To start a return, contact us at:
sales@319creations.com

If your return is accepted, we’ll:

  • Send you a return shipping label

  • Provide instructions on how and where to send your package

Items sent back to us without first requesting a return will not be accepted.

You can always contact us at sales@319creations.com with any questions about returns.

Damages & Issues

Please inspect your order when it arrives and contact us right away if:

  • The item is defective

  • The item is damaged

  • You receive the wrong item

We’ll evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

Apparel Notice:
Apparel is produced on demand, and we cannot accept returns for apparel items, except in cases where they arrive damaged, defective, or incorrect. Please contact us if there is an issue with your apparel order.

If you’re unsure whether your item is eligible for return, please reach out to us at sales@319creations.com before purchasing or returning.

Exchanges

The fastest way to get what you want is to:

  1. Return the item you have (if it qualifies under this policy), and

  2. Once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved or denied.

If approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Please remember it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at: sales@319creations.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@319creations.com.